Returns and Exchange

RETURN ELIGIBILITY

Items must be returned back to us within 30 days for both UK and INTERNATIONAL: 
  • Unused, unworn + in the same condition received returned with original packaging
  • All swing tags must be intact/not removed
  • Free of makeup, residue, washing fabric scents, perfumes etc
  • Without damages including damaged caused when trying on + alterations
In the case where it is evident the returned item does not meet the above, ENDOIRE' reserves the right to refuse to refund/exchange your item/s and an addiitonal shipping fee will occur to be returned to you.
Please ensure to include the invoice within your package so we can identify your return. If there is no invoice, please ensure you include your full name, order number and reason for return. If you wish to have an exchange, please state that you would like a credit note to be issued. The credit note will be valid for 3 months to use on any items site-wide. 

We refuse the right to accept any returns that are believed to be made maliciously, fraudulently or to cause loss, damages or copyrights too ENDOIRE'. In the event continuous returns are made, refusal of returns will be considered. Original shipping fee is always non refundable.
RETURN INSTRUCTIONS 

Our UK returns address is:
Collopgate Farm
Manchester Road
OL10 2PX
Return shipping costs and taxes are the responsibility of the customer. 
Items must be returned to us via a tracked and signed for service so that you as the customer and we as the receiver can track parcel progress. Ensuring your return reaches us will remain the responsibility of the customer and any issues with the chosen courier cannot be resolved on your behalf by us.

Please clearly mark the package as a return for customs declaration if you are returning from outside the UK. If items are not marked as a return and as a result, ENDOIRE' is charged import taxes, this amount will be deducted from your order refund or store credit.

We aim to process all refunds and store credits within 5-7 working days of receipt back to the warehouse (not including the day your package is delivered back to us). 
EXCHANGES
If you would like an exchange. Please return to us using the above instructions and state that you would like a credit note to be issued. 
SALE AND SAMPLE SALE
Sale item can only be exchanged for store credit within the 14 day of shipping. Store credit will be valid for 3 months and will not be extended if you make a return.
Welcome codes or affiliate codes are exempt from this where used fairly and in-line with its distribution and not misused when continuously signing up to receive codes as non new or first time customers. Sale items are:
  • Items marked down to a discounted price
  • Items where a sale/promotional discount code has been used
  • Items where a holiday sale/promotional discount code has been used; Christmas, Boxing Day, Easter, Black Friday, Summer etc. (we can not list every discount code as a full list)

REJECTED + REFUSED DELIVERIES

Packages which are refused and sent back to us for any reason including unpaid taxes and failed delivery will incur a return shipping fee which will be deductible from your refund or store credit.

FAULTY ITEMS.

If you have received a wrong or faulty item please contact our team at info@endoire.co.uk with the following information:
Your order number
Full name
Clear pictures of the wrong/faulty item, including including the inside label.
A member of the team will look into this for you and provide you with a solution.
Please note, after the first 3 month period from your order date we cannot be responsible for any faulty items.