Returns

What is your returns policy?
Returned items must be received within 14-days of delivery for UK orders and within 30 days of receipt for International orders. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition with tags still attached - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. Items must be returned in the condition they were received in and within the 14 days of delivery otherwise refunds & exchanges cannot be enforced. An additional postage cost will also occur for you to receive your item/ order back. 
 
ALL SALE ITEMS DISCOUNTS will not be eligible for a refund, however exchange only. ANY SALES (£10 UNDER AND £2O AND UNDER WILL NOT BE ELIGIBLE FOR REFUND OR EXCHANGE). 
BUY ONE GET ONE FREE SALE DISCOUNTS will not be eligible for a refund, however exchange only for other BUY ONE GET ONE FREE ITEMS. Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can be exchanged or alternatively we can process a credit note to be used on our site. If your order had any shipping costs, these will not be refunded.
 
What is your return address?
Our UK returns address is:
Collopgate Farm
Manchester Road
OL10 2PX

Are returns free?
For UK returns, you can return via your local post office using the returns address information included in your parcel, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked and signed for as we cannot be held liable for any items that fail to reach us. For international returns outside of the UK, we do not provide free returns labels and cannot be held responsible for any return postage costs. As soon as we receive your parcel we will process your refund/exchange.
For international returns, you can return via your local post office using the returns address information included in your parcel, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked and signed for as we cannot be held liable for any items that fail to reach us. For international returns outside of the UK, we do not provide free returns labels and cannot be held responsible for any return postage costs. As soon as we receive your parcel we will process your refund. If you would like an exchange, please return your item/s back to us and we will process an exchange. However, please note a delivery fee will be processed before an exchange is processed. 
I have lost my invoice. How do I get a new invoice?
Please don’t worry about your missing invoice! Simply include a note inside your package with your order number, full name and reason for returning your item and we’ll still be able to process this for you as normal!

How do I return my order for an exchange?
Need to swap a size or fancy something completely different? No problem at all – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing colour and size), and we’ll get this processed for you once we receive your return receipt. Please note, if this new item is out of stock or you wish to order something of a higher value than your returned item we can process a credit note for you to use on your order.
My order is faulty what do I do?
We are extremely sorry if you have received a damaged item from us. All Endoire' items are quality checked on several occasions during and after production and so we can only assume yours has accidentally slipped through the net. This is of course unacceptable and we hope you can trust that we would never knowingly send out damaged goods to our customers. Please send an email to us at info@endoire.co.uk with your full name, order number and photos of the damaged area. A member of the team will then assist you. 
What do I do if my item becomes faulty?
We are so sorry to hear you have experienced a problem with your item. We absolutely pride ourselves on the quality of our products and work extremely hard to ensure they last a lifetime, and not just one wear or wash. Please contact us on info@endoire.co.uk with your order number, full name and photos of the damaged area. A member of the team will then assist you. After 3 months we cannot accept liability for any faults.
My order or exchange is wrong
Oh no, we’re so sorry to hear this has happened with your order! We want to resolve this for you straight away so please send over images of the incorrect item, the packaging this was delivered in and the invoice included inside your parcel to info@endoire.co.uk  One of our friendly customer service advisors will then be on hand to resolve this query immediately!

My refund is incorrect
We’re so sorry to hear this and want to get this resolved for you as quickly as possible so please send over an image of your returns postage receipt to: info@endoire.co.uk along with the names of the items you returned and we’ll have this sorted for you!

How long it takes for my refund or exchange to be processed?
Refunds and exchanges are processed within 5 working days of us receiving the item(s) back at our warehouse. Weekends aren’t included in working days and we only begin this countdown when the items are in our warehouse, not when they were posted back, so please bear this in mind especially if you’re returning internationally! Please note, if you’ve sent your item back for an exchange, we take approximately 5 working days to process the returns and then your exchanged item will take 2-3 working days to deliver for UK orders or unto 14 working days for international orders. If you require your replacement item within two weeks of you receiving your initial product, we recommend re-ordering and sending your current item back for a refund.

Can I get my refund on a different card?
Unfortunately, we can only ever issue product refunds back to the original method of payment supplied at checkout. If you have lost or cancelled your card, this will not affect your refund as your bank will be able to transfer your payment over to your new account. You can discuss this further with your payment provider.

Have you received my return?
We don’t contact our customers as soon as we have received your return, only when we have processed a refund/exchange so there’s no need to panic if you haven’t heard from us – we’re just working our way through our returns! If you want to see if we have received this in the meantime, we recommend checking your returns tracking number (found on your postal receipt).