Order Queries and Coronavirus

Where is my order?
Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you. Once this has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient!

Coronavirus
It's business as usual here at Endoiré but with coronavirus creating uncertainty we wanna keep you updated with the latest advice our couriers have provided us with:

- There is no evidence to suggest you can catch coronavirus through envelopes/ packages.
- Where possible, select a safe place for your parcel to be delivered.
- If you are self-isolating, a friend or family member can sign for your parcel if they can provide your ID. Alternatively, they can leave this at your doorstep and stand a few feet back whilst you receive this from your doorstep.
- Use a stylus when signing for your parcel if required – many couriers are no longer accepting signatures upon delivery.
- For official government guidance, please visit:
Coronavirus cases in the UK: daily updated statistics
Please note, Royal Mail are no longer accepting signatures upon delivery. You will still be able to track your parcel as normal and instead, they will record the consignee's name.
Customers can find their expected delivery date when they get to checkout. We are aware of slight delays to US, Canada, France & Spain only. Couriers are no longer requesting signatures and parcels may be left in a safe place.
Whilst we have been informed by our other couriers that they are still fully operational and parcels won’t be delayed, this is an extremely unprecedented time for every retailer and delivery company and therefore, this may change in the future. We’ll be sure to keep you updated if and when delays become more likely.

Can I order to a PO Box?
Unfortunately, we do not deliver to PO Boxes or hotel addresses.

Can I change my delivery address after placing my order?
We know our customers want their items ASAP so as soon as your order is placed, our team is on it ensuring this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/cancelled to one of our social media channels or endoireltd@gmail.com and we’ll try our best to sort this for you!

How do I track my order?
Once your order has been dispatched, you’ll receive an email with a your tracking number. With that you’ll be able to track your delivery whilst it is in transit and out for delivery. Please note, it may take up to 24 hours for your tracking information to update.

Why is my order late?
We work hard to ensure that orders are dispatched quickly so it’s truly disappointing to hear your order has not been received on time. Please note, we do state online that all delivery time frames are estimates except for UK next day delivery so we cannot guarantee your order will be delivered on the estimated delivery date shown at checkout if you select any other delivery method. If a delivery has been attempted and not received, you can re-arrange delivery with the courier directly. If your order was dispatched with next day delivery and hasn’t been received on time, please send over an email to: endoireltd@gmail.com and we’ll investigate this delay with the courier directly.

Where is my order being dispatched from?
All orders are shipped from our warehouse in the United Kingdom.
Will I be charged customs and import duties?
Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to incur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $20.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.
In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Endoiré. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

What time can I expect my delivery?
Our couriers do their best to deliver your parcels to fit around your lifestyle. For single item orders you will generally receive this before 1pm on the expected day of delivery. For multi-item orders you will generally receive this before 7pm on the expected day of delivery.

Can my order be left in a safe place?
Orders that are dispatched with standard delivery can be left in a safe place or with a neighbour without the customers consent. If you have paid for a delivery service (UK only) this parcel cannot be left in a safe place without the customers consent and you would therefore need to contact the courier directly to request this. Unfortunately, we cannot make this request on our customers behalf.